At Heat Not Burn Canada (“we”, “us”, or “our”), your privacy matters to us. We’re committed to protecting your personal information and ensuring your online shopping experience is safe and secure. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
We may update this policy from time to time, so we encourage you to review it periodically.
Information We Collect
We collect information from you when you:
- Register for an account
- Place an order
- Subscribe to our newsletter
- Contact our customer support team
The information you provide may include your name, address, phone number, email address, and payment details.
We also collect some information automatically, such as:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on our website
This helps us improve website performance and enhance your shopping experience.
Payment Information
We use secure third-party payment processors to handle all transactions.
- Credit/Debit Cards: Your card details are encrypted and processed securely by our payment provider. We never store full card information on our servers.
- PayPal: If you use PayPal, your login credentials remain private between you and PayPal. Only your delivery and billing details are shared for order fulfillment.
How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Provide customer service and respond to inquiries
- Send order updates, tracking details, and receipts
- Improve our website, services, and user experience
- Send marketing communications (if you have opted in)
You can unsubscribe from promotional emails at any time by using the “Unsubscribe” link at the bottom of any email or by updating your preferences in your account.
Cookies
Our website uses cookies to enhance your browsing experience and remember your preferences.
Cookies help us analyze website traffic, improve site functionality, and show relevant offers.
You can control or disable cookies through your browser settings. However, doing so may affect your experience on our website.
Third-Party Services
We work with trusted partners who help us operate efficiently, including:
- Google Analytics for website traffic insights (anonymous data only)
- Email marketing providers like Klaviyo for newsletters and promotions
- Shipping carriers to fulfill your orders and send tracking updates
These partners only access the information necessary to perform their services and are required to keep your data secure.
Age Verification
As our products are for adults only, we may use age verification tools to confirm that customers are over the legal purchasing age in Canada (19 years old in most provinces). Verification may involve checking public data sources or requesting ID confirmation.
Data Storage and Security
All personal data is stored securely on servers located within Canada or trusted international providers that comply with data protection regulations.
We use industry-standard encryption and security measures to prevent unauthorized access or misuse.
Your Rights
You have the right to:
- Request access to your personal information
- Correct any inaccurate details
- Request deletion of your data (where legally permissible)
- Withdraw consent for marketing communications
To make any of these requests, please contact us at support@heatnotburncanada.com.
Data Retention
We retain your information only for as long as necessary to provide our services and comply with legal requirements. For tax purposes, we may keep certain order and payment records for up to six years.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business or legal obligations. The latest version will always be available on this page.
Last Updated: October 2025