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TERMS AND CONDITIONS
By using this website (“the Site”), operated by Heat Not Burn (“we”, “us”, or “our”), you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other policies referenced herein. If you are under the age of 18 (or the legal purchasing age in your province) or disagree with these terms, you must not use the Site or purchase any products from us.
2. Ownership of Content
All content displayed on the Site — including product listings, text, images, videos, logos and design — is owned by Heat Not Burn or our licensors. You may access and view this content for your personal use only. Re-publishing, redistributing, reproducing or modifying the content without our prior written consent is strictly prohibited.
3. Access and Use Restrictions
You are granted limited access to our Site for browsing and purchasing our products. Unauthorized use of the Site, including attempting to copy, sell or exploit any part of it for commercial gain, is prohibited. We reserve the right to terminate access to any user who violates these restrictions.
4. Legal Rights and Jurisdiction
This Site and these Terms are governed by the laws of Canada and the province in which [Your Store Name] is registered. We reserve the right to initiate legal action against any individual or organisation that infringes our rights or violates these Terms, including through misuse of the Site, fraud, or unauthorised content sharing.
5. User Information & Privacy
We collect and use your personal information in accordance with our Privacy Policy. You acknowledge that you may be required to provide accurate personal information (including proof of legal purchasing age) when requested. We reserve the right to refuse service or cancel an order if you provide false information or fail to comply with applicable laws.
6. Products and Warranty
All products are provided on an “as correct” and “as available” basis. While we endeavour to describe products accurately, we make no warranties regarding product performance, suitability or results. You use the products at your own risk.
7. Amendments to Terms
We may update or modify these Terms at any time without prior notice by posting the updated version on the Site. Your continued use of the Site following changes constitutes your acceptance of those changes. Checkout our frequently asked questions.
8. Entire Agreement
These Terms, together with any linked policies (including the Privacy Policy and Return/Refund policy), constitute the entire agreement between you and Heat Not Burn regarding your use of the Site. They supersede all prior communications, negotiations or agreements.
Contact
If you have questions about these Terms, please contact our Customer Support at support@heatnotburncanada.com via our Help Desk on the Site. You can navigate our website easily using our sitemap.